Privacy Policy

Privacy policy
Smart Irtekaz (“Irtekaz,” “we,” or “us”) is committed to protecting your privacy, we
take data protection and privacy very seriously. This Privacy Policy (“Policy”)
describes how Smart Irtekaz collects, uses, shares and secures the personal
information you provide when you visit the Websites and Mobile Apps owned and
operated by Smart Irtekaz (listed below), and when you use our Service(s). It also
describes your choices regarding use, access, withdrawal of consent (as per the
terms hereof) and correction of your personal information. The use of information
collected through our Service(s) shall be limited to the purpose of providing the
service for which you have engaged Smart Irtekaz. The capitalized terms used in this
Policy but not defined herein shall have the same meaning as defined in our Terms
of Service at (“Terms”).
For the purpose of this Privacy Policy, sensitive personal data or information of a
person is as defined under applicable privacy laws. Please note that usage of the
terms personal information/ personally identifiable information/ personal data, in this
Privacy Policy includes sensitive personal data or information, wherever appropriate
and/or mandated under applicable privacy laws.
Smart Irtekaz Website
o Website:
Please read this Privacy Policy carefully, as it governs how you use Smart Irtekaz or
its affiliate products. If you do not agree to this Privacy Policy, please do not use
Smart Irtekaz.
Notice to End Users
In some cases an administrator may create an account in Smart Irtekaz on the
behalf of a “End-User” and may provide his/her information, including Personal
Information. In such cases the administrator who may be your Employer or a Smart
Irtekaz Authorised Training partner (ATP) is our “Customer.” We collect Information
under the direction of our customers and have no direct relationship with the EndUser whose personal data we process.
A End-user’s use of the Smart Irtekaz platform may be subject to the Customer’s
policies, if any.
Our Customer must have the authority to act on behalf of the End-User and to
consent to the collection and use of their Personal Information as described in this
Privacy Policy.
If you are an End-user using our platform, please direct your privacy inquiries to your
administrator. Smart Irtekaz is not responsible for the privacy or security practices of
our customers, which may differ from those set forth in this privacy statement.
Smart Irtekaz does not send personalized advertisement or Marketing
communication to end users.
International Transfer
Personal data collected by Smart Irtekaz may be stored and processed in your
region, and in any other country where Smart Irtekaz or its affiliates, data subprocessors operate facilities. To facilitate Smart Irtekaz global operations, we may
transfer and access such information from around the world, including from other
countries in which the Company has operations. This Privacy Statement shall apply
even if Smart Irtekaz transfers Data to other countries.
Currently, Smart Irtekaz and its data sub processors have data centers in United
States, Saudi Arabia, Emirates and Pakistan.
The data we hold may also be processed by employees operating in countries listed
above, such staff may be engaged in, among other things, product development and
customer and technical support. The data protection and other laws of these
countries might not be as comprehensive as those in your country. By submitting
your data and/or using Our Services, You consent to the transfer, storing, and
processing of Your data in these countries.
Use of your Personal Information and Other Data
Smart Irtekaz uses this Privacy Policy to govern the use of personal information you
provide to us. We use your personal information solely to provide our services to
you. We also use your Personal Identifiable Information (PII) together with
other Personally Non-Identifiable Information (non – PII) to help us better understand
our users and to improve the content and functionality of our site.
Personal Identifiable Information
We may collect the following personal information from you in the following situations
o When you visit our website and voluntarily provide the following information via
one of our contact forms, via a chat or phone session, or as part of a purchase
of one of our courses or register on our site:
 Contact Information, such as name, email address, mailing address, phone
number, IP
 Information about your business, such as company name, company size,
business type
Note: All payment transactions are processed through secure payment gateway
providers or online transfer. We do not store any card information (other than
the last 4 digits of your card) in our servers.
o When you use our Learning Management System (*.lms., our
support system or respond to our surveys:
 Contact Information, such as name, email address, mailing address, IP
address, geographic location, or phone number;
 Name and e-mail address when you provide feedback from the Service(s)
o When you use our community website or blogs
 Please refer to our section on Public Forums
Users may, however, visit our Site anonymously. We will collect personal
identification information from Users only if they voluntarily submit such information
to us. Users can always refuse to supply personally identification information, except
that it may prevent them from engaging in certain Site related activities.
Non-Personal Identifiable Data:
We capture some Non Identifiable data in our logs. The data in the logs includes
o Device type
o browser type
o language preference,
o time zone,
o screen size
o referring / exit pages
We may use the personal information collected from within the Websites, chatbox,
mobile, email or when you use the Service(s) to:
o Provide you with the Service(s).
o Send you communication from the Service(s)
o Assess the needs of your business to determine or suggest suitable products.
o Send you requested product or service information.
o Respond to customer service requests.
o Send you promotional and marketing communications.
o Facilitate your transactions with other users when you use our Service(s).
o Perform statistical analyses of user behaviour and characteristics at an
aggregate level in order to measure interest in and use of the various areas of
the site.
o We use your personal information to communicate with you in relation to the
Smart Irtekaz services including information regarding content, courseware,
products, inquiries, and services via different channels (e.g., by phone, email,
chat) and by agreeing to this Privacy Policy you give us explicit permission to do
so. Irrespective of the fact if also you have registered yourself under DND or
DNC or NCPR service, you still authorize us to give you a call for the above
mentioned purposes.
When you provide us with personal information about your contacts we will only use
this information for the specific reason for which it is provided.
If your subscription was provided by your employer or a Smart Irtekaz Authorised
training partner, we will share information, including personal information with them.
We may transfer personal information to our Group Companies and sub-contractors
that help us provide our Service(s). Transfers to subsequent third parties are
covered by the service agreements with our data-processors. We reserve the right to
disclose your personal data as required by applicable law, in response to lawful
requests by public authorities, including meeting national security or law enforcement
requirements and when we believe that disclosure is necessary to protect our rights
and/or to comply with a judicial proceeding, court order, or other legal process
served on us.
In the event Smart Irtekaz goes through a business transition, such as a merger or
acquisition by another company, or sale of all or a portion of its assets, your user
account and personal data will likely be among the assets transferred. You will be
notified via email and via a prominent notice on our Websites of any such change in
ownership or control. We may also disclose your personal information to any other
third party with your prior consent.
Data from Third Parties
We also obtain data from third parties. We protect data obtained from third parties
according to the practices described in this statement, plus any additional restrictions
imposed by the source of the data. These third-party sources vary over time, but
have included:
o Data brokers from which we purchase demographic data to supplement the
data we collect.
o Social networks when you grant permission to access your data on one or more
o Existing or past learners who participate in our referral program
o Partners with which we offer co-branded services or engage in joint marketing
o Publicly-available sources such as open government databases or other data in
the public domain.
We may receive Personal Information about you from other sources like postal mail,
telephone or fax. We may add this information to the information we have already
collected from you via the Site in order to improve the products and services we
Correction, Removal or Export of Personal Information
Smart Irtekaz acknowledges that you have the right to access, edit and claim to
delete your personal information at any time. Upon request, we will provide you with
reasonable access to the personal information we collect about you. You also have
the right to withdraw your consent granted for collection of personal information by
issuing a written request for data erasure which will be followed by the Company in
conformity with the applicable privacy laws. You will have the opportunity to correct,
update, modify or delete this information or withdraw your consent as follows:
Exceptions in Deletion: If you request access to your personal information and
discover that that information is wrong, we strive to give you ways to update it quickly
or to delete it – unless we have to keep that information for legitimate business or
legal purposes. We aim to maintain our services in a manner that protects
information from accidental or malicious destruction. Because of this, after you
delete information from our services, we may not immediately delete residual copies
from our active servers or backup systems
Exception in Data Portability: There may be limits to the amount of information we
can practically provide. For example, we may limit an individual’s access to personal
information where the burden or expense of providing access would be
disproportionate to the risks to the individual’s privacy or where doing so would
violate others’ rights.
Exception in Data Correction: Even after updates to your Personal Information, we
may maintain and store older versions of such information within our databases,
access logs and other records in order to comply with other routine data audits.
We partner with third parties to manage our advertising on other sites. Our third party
partners may use technologies such as cookies to gather information about your
activities on our Website and other sites in order to provide you advertising based
upon your browsing activities and interests. If you wish to not have this information
used for the purpose of serving you interest-based ads, you may opt-out by clicking
here). Please note this does not opt you out of being served ads. You will continue to
receive generic ads.
Analytics & Web-beacons
Smart Irtekaz uses third party software for analytics. All metrics information collected
from your usage of the Service(s) shall be transmitted to our analytics provider. This
information is then used to evaluate how users use our platform, and to compile
statistical reports on user activity for us. We further use the same statistical analytics
tool to track or to collect your Personally Identifiable Information (PII). We will use
this information in order to maintain, enhance, or add to the functionality of the
Service(s) and to personalize the experience for you. Aggregated information and
analysis may be made public where desired by Smart Irtekaz.
Do Not Track.
Currently, various browsers — including Internet Explorer, Firefox, and Safari —
offer a “do not track” or “DNT” option that relies on a technology known as a DNT
header, which sends a signal to Web sites’ visited by the user about the user’s
browser DNT preference setting. Smart Irtekaz does not currently commit to
responding to browsers’ DNT signals with respect to the Company’s Web sites, in
part, because no common industry standard for DNT has been adopted by industry
groups, technology companies or regulators, including no consistent standard of
interpreting user intent. Smart Irtekaz takes privacy and meaningful choice seriously
and will make efforts to continue to monitor developments around DNT browser
technology and the implementation of a standard.
Public Forums
Our Websites offer publicly accessible blogs or community forums. You should be
aware that any information you provide in these areas may be read, collected, and
used by others who access them. To request removal of your personal information
from our blog or community forum, reach out to us. In some cases, we may not be
able to remove your personal information, in which case we will let you know that we
are unable to do so and why.
Smart Irtekaz may provide bulletin boards, blogs, or community threads on the
Company’s Web sites. Any personal information you choose to submit in such a
forum may be read, collected, or used by others who visit these forums, and may be
used to send you unsolicited messages. Smart Irtekaz is not responsible for the
personal information you choose to submit in these forums.
Remember that when you share information publicly, it may be index able by search
Single Sign-On & Other social Media Features
Our Websites include social media features, such as the Facebook, LinkedIn and
Instagram “Logo” buttons or interactive mini-programs. Where we have the consent,
these features may collect your IP address, which page you are visiting on our
Websites, and may set a cookie to enable the feature to function properly. Social
media features and widgets are either hosted by a third party or hosted directly on
our Websites. Your interactions with these features are governed by the privacy
policy of the company providing them.
You can log in to our Websites using sign-in services by any of the above mentioned
social mediaservices. The services will authenticate your identity and provide you the
option to share certain personal information with us such as your name and email
Communications from the Websites
We may use your email address to send our newsletters and/or marketing
communications. If you no longer wish to receive these communications, you can opt
out by following the instructions contained in the emails you receive or by contacting
us and claiming for unsubscribing at info@Smart
We will send you announcements related to the Service(s) on occasions when it is
necessary to do so. For instance, if our Services) is temporarily suspended for
maintenance, we might send you an email. Generally, you may not opt-out of
communications which are not promotional in nature. If you do not wish to receive
them, you may delete your Account.
Information Security
Our Websites and Service(s) have industry standard security measures in place to
protect against the loss, misuse, and alteration of the information under our control.
When you provide us with sensitive information (such as credit card information or
login credentials), we will encrypt that information via Secure Socket Layer (SSL).
Although we will do our best to protect your personal data, we cannot guarantee the
security of your data transmitted to our Websites or via the Service(s) and any
transmission is at your own risk. Once we receive your personal information, we will
use strict procedures and security features to try to prevent unauthorised access.
We adopt appropriate data collection, storage and processing practices and security
measures to protect against unauthorized access, alteration, disclosure or
destruction of your personal information, username, password, transaction
information and data stored on our Site.
o Our website is scanned on a regular basis for security holes and known
vulnerabilities in order to make your visit to our site as safe as possible.
o We use regular Malware Scanning.
o Your personal information is contained behind secured networks and is only
accessible by a limited number of persons who have special access rights to
such systems, and are required to keep the information confidential. In addition,
all sensitive/credit information you supply is encrypted via Secure Socket Layer
(SSL) technology.
o All payment transactions are processed through secure gateway providers and
are not stored or processed on our servers
We post customer testimonials/comments/reviews on our Websites which may
contain personal information. Prior to posting the testimonial, we obtain the
customer’s consent to post their name along with their testimonial. If you want your
testimonial removed, please reach out to us
We agree to keep confidential any and all information that comes into its possession
regarding the Program’s examinations. If Smart Irtekaz is found to have disclosed
the content of any of the Open Group’s examination scenarios, questions, or
answers to any third party other than in the normal course of Smart Irtekaz attendees
sitting the examinations, the Agreement and all Schedules attached to it will be
immediately terminated and the Open Group shall remove all of the Smart Irtekaz’s
ATCs and Affiliates from the Accreditation Register.
Children’s Personal Information
Smart Irtekaz does not knowingly collect any personal information from children
under the age of 16. If you are under the age of 16, please do not submit any
personal information through our Websites or Service(s). We encourage parents and
legal guardians to monitor their children’s Internet usage and to help enforce this
Policy by instructing their children never to provide personal information through our
Service(s) or Websites without their permission. If you have reason to believe that a
child under the age of 16 has provided personal information to us through our
Websites or Service(s), please contact us and we will endeavour to delete that
information and terminate the child’s account from our databases.
Smart Irtekaz has the discretion to update this privacy policy at any time. When we
do, we will post a notification on the main page of our Site, revise the updated date
at the bottom of this page and send you an email. We encourage Users to frequently
check this page for any changes to stay informed about how we are helping to
protect the personal information we collect. You acknowledge and agree that it is
your responsibility to review this privacy policy periodically and become aware of
modifications. Your continued use of this Websites or the Service(s) following the
posting of any amendment, modification, or change to this Policy shall constitute
your acceptance of the amendments to this Policy. You can choose to discontinue
use of the Websites or Service(s), if you do not accept the terms of this Policy, or
any modified version of this Policy.
Contacting Smart Irtekaz
If you have any questions about this privacy policy or your dealings with the Smart
Irtekaz, you can reach out to us using the Smart Irtekaz Help and Support page.
You can also reach out to us through postal mail at:

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